Shipping and Returns
LimogesBox.com is dedicated to the safe delivery and your enjoyment of every porcelain piece we sell.
Questions, returns and exchanges
Email: support@limogesbox.com
Phone: (855) 606-5288
Chat: the chat button at the bottom right of every page
Shipping
- Orders placed by 2 PM ET, Monday to Friday, ship the same day.
- Every Limoges box is inspected and securely packaged, and every delivery is fully insured.
- See our Shipping Policy for full details.
Returns and exchanges
- Returns and exchanges are accepted within 30 days of delivery for items in perfect condition. Refunds do not include shipping costs.
- Returns made within 3 days of delivery receive a full refund. After 3 days, a 15% restocking fee applies. Even exchanges have no fee.
- Personalized items (customized with names, dates or events) cannot be returned or refunded.
- Please send returns tracked and insured. Contact us for the return address.
- No refunds or exchanges are accepted after 30 days.
If your box arrives damaged
- Contact the shipping carrier right away and keep all original packaging. Damage happens to less than 1.5% of orders.
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UPS: call 1-800-742-5877 to schedule a pickup of the damaged item in its original packaging. Once we receive the claim, we will refund or replace the item.
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USPS: file a claim as soon as possible at your local post office. Bring the box in its original packaging and a copy of your order.
- Please do not mail damaged items back to us. A claim must be filed with the carrier, otherwise we may be unable to issue a refund.
See our full Refund Policy.
