Shipping and Returns Policy
At LimogesBox.com, we are dedicated to the safe delivery of every porcelain piece and to your complete satisfaction.
Returns and Exchanges
- If you are not fully satisfied with your purchase, contact us to start a return or exchange: email support@limogesbox.com, call (855) 606-5288, or message us using the chat button on our website.
- Returns and exchanges are accepted within 30 days of delivery for items in perfect condition. Refunds do not include shipping costs. Returns made within 3 days of delivery receive a full refund. After 3 days, a 15% restocking fee applies. Even exchanges have no fee.
- Personalized items (customized with names, dates or events) cannot be returned or refunded.
- Please send returns tracked and insured. LimogesBox.com is not responsible for lost or untracked return shipments. Contact us for the return address.
- No refunds or exchanges are accepted after 30 days.
Damage Policy
- Every Limoges box is inspected and securely packaged before shipping, and every delivery is fully insured. In the rare event of damage (less than 1.5% of orders), weâll work quickly to make it right.
- If your box arrives damaged, contact the shipping carrier right away and keep all original packaging.
- UPS: Call 1-800-742-5877 to schedule a pickup of the damaged item in its original packaging. Once we receive the claim, we will refund or replace the item.
- USPS: File a claim as soon as possible at your local post office. Bring the box in its original packaging and a copy of your order.
- Please do not mail damaged items back to us. A claim must be filed with the carrier. Otherwise, we may be unable to issue a refund.
For any questions, email support@limogesbox.com, call (855) 606-5288, or message us using the chat button on our website.
