Shipping policy

1. Order Processing

• Processing Time: Orders are typically processed within 1–2 business days after payment confirmation. Processing times may vary during peak periods or due to inventory verification.
• Order Confirmation: You will receive an email confirmation once your order is placed, followed by a shipping confirmation with tracking information when your order ships.
• Inspection: Each Limoges box is carefully inspected for quality and authenticity before being packaged for shipment to ensure it meets our high standards.

2. Shipping Methods and Costs

• Carriers: We partner with trusted shipping carriers, such as UPS FEDEX and USPS, to deliver your order. The carrier is selected based on your location and shipping preferences.
• Shipping Rates: Shipping costs are calculated at checkout based on the flat fee. All rates are in USD and exclude any applicable taxes or customs fees.
• International Shipping should expect Taxes and Customs fees.
• Insurance: All shipments are fully insured for the purchase amount to protect against loss or damage during transit.

3. Delivery Expectations

• Delivery Times: Delivery times vary depending on your location and the selected shipping method. Estimated delivery times are provided at checkout but are not guaranteed, as delays may occur due to carrier issues, weather, or other unforeseen circumstances.
• International Shipping: We ship to select international destinations. International customers are responsible for any customs duties, taxes, or fees imposed by their country. Delivery times for international orders may take longer due to customs processing.
• Risk of Loss: Risk of loss or damage transfers to you upon delivery by the shipping carrier. Please inspect your package upon receipt.

4. Damaged Shipments

• Immediate Action: Contact the shipping carrier (e.g., UPS or USPS) immediately upon receiving a damaged package to report the issue and initiate a claim.
  • UPS: Call 1-800-742-5877 to arrange a pickup of the damaged item in its original packaging. The carrier will provide a claim number and pickup date.
  • USPS: File a claim within 48 hours at your local post office. Bring the damaged Limoges box in its original packaging and a copy of your purchase order to complete the USPS claim form.
• Retain Packaging: Keep all original packaging materials, as they are required for the carrier’s inspection and claim process. Do not return damaged items directly to LimogesBox.com.
• Resolution: Once the carrier processes the claim and notifies us, we will determine the appropriate resolution, which may include a replacement or refund, at our discretion. Failure to retain original packaging or file a claim with the carrier may result in no resolution being offered.

5. Lost Shipments

• Tracking: All orders include tracking information, provided via email once your order ships. You are responsible for monitoring your shipment’s progress.
• Reporting Lost Packages: If your order does not arrive within the estimated delivery window, contact the shipping carrier to initiate a trace. We are not liable for lost shipments, but we will assist in coordinating with the carrier if a claim is filed.

6. Shipping Restrictions

• Non-Deliverable Areas: We reserve the right to refuse shipping to certain locations at our discretion, including areas with unreliable delivery services.
• Address Accuracy: You are responsible for providing a complete and accurate shipping address. We are not liable for delays, losses, or additional costs due to incorrect address information.

7. Contact Us

• Email: support@limogesbox.com
• Phone: (855) 606-5288
• Chat: the chat button at the bottom right of every page